Portemonnaie

Support

How can I help?

Portemonnaie is built by one person: me, Nándor. Every email reaches me directly.

support@portemonnaie.app

To help me help you, please include:

  • your iPhone model and iOS version
  • the app version (at the bottom of Settings in Portemonnaie)
  • what you did, what you expected, and what happened instead
  • a screenshot, if you can

Please don't send your backup file. It contains your spending data, and I don't need it to help you.

Frequently Asked Questions

Where is my data stored?

Only on your iPhone. There is no account, the app never sends your data anywhere, and I never see it. That also means I can't restore it for you. If you delete the app, its data is deleted with it, so export a backup first.

How do I back up my data or move to a new iPhone?

In Portemonnaie, go to Settings → Data → Export Backup and save the file somewhere safe that isn't only on this iPhone, such as iCloud Drive or your computer. If the phone is lost or broken, a backup stored on it is lost too. The file contains all your spending records, so keep it somewhere private.

On the new iPhone, install Portemonnaie and go to Settings → Data → Import Backup, then pick the file. If the app already has entries, choose Merge to add only new records and skip duplicates, or Replace All to delete the existing entries and import the backup instead.

How do I erase all my data?

Go to Settings → Data → Erase All Data. This can't be undone, so export a backup first if you might want your entries back.

What happens when my trial or subscription ends?

The app switches to view-only mode. You can still view, export and delete your existing entries. Adding new entries requires an active subscription.

How much does it cost?

Portemonnaie starts with a 7-day free trial, then costs €3.99 per month or €24.99 per year. Prices in your local currency are shown in the App Store before you buy.

How do I cancel my subscription?

In Portemonnaie, go to Settings → Subscription → Manage Subscription. This opens your Apple subscription settings, where you select Portemonnaie and tap Cancel Subscription.

You can also do it from your iPhone: Settings → [your name] → Subscriptions → Portemonnaie → Cancel Subscription.

Can I get a refund?

Apple handles all payments, so I can't issue refunds myself. You can request one from Apple: sign in at reportaproblem.apple.com, choose Request a refund, then select your Portemonnaie subscription.

Apple decides on each request, and eligibility can vary by country. See Apple's guide: Request a refund for apps or content that you bought from Apple.

I subscribed, but the app doesn't recognise it.

Go to Settings → Subscription → Manage Subscription and tap Restore Subscription. Make sure you're signed in with the same Apple Account you subscribed with.

I have an idea or found a bug.

Please email me at support@portemonnaie.app. I read everything.

Other Contacts